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TeamViewer Quick support

When we provide remote support, we frequently use TeamViewer to connect to your computer. This is pretty quick to set up and use.

Firstly download TeamViewer QuickSupport from our web site here:

• TeamViewer QuickSupport
• you can also download the full version of TeamViewer from the TeamViewer web site

and save it to your desktop or your documents folder. Note that if you simply "run" it, instead of saving it, then your computer will delete teamviewer when you log out of your computer.

Double click the icon that appears on your desktop (or whereever you saved it)

TeamViewer opens and connects to a secure server to pick up a 9 or 10 digit ID. That ID is how we find you.

You should see a green dot with "ready to connect".

Tell us the ID and then we can connect. If you are using the SumWare Consulting version of TeamViewer, then the password should be four stars. If you have a password, please tell us what that password is. If you are using QuickSupport from someone else, please tell us who so we can have them connect us to you.

If your network is locked down in particular ways, you may need to enter your proxy information, which your IT staff can tell you.