Support for Athenaeum can be found directly inside the app, or via e-mail and remote support from SumWare Consulting for agreement holders.

Support Agreements

Support agreements are pre-paid in 12 month increments (not necessarily calendar year)

The support agreements can include the following:

• Access to all online support resources within the application
• Join online Athenaeum workshops when held
• Remote connection and phone support for the library (lightly monitored)
• limited phone and remote support for your nominated tech staff
• Athenaeum updates
• Current web templates for Athenaeum for your FileMaker Server (if "on-premise" server)
• For KAMAR hosted schools, support agreement also includes hosting the Athenaeum web search templates on our web server (Kamar don't provide this service)

Note that unused support time does not roll over to the next year. While only "lightly monitored" (that is, support is not unlimited), it is at Sumware Consulting's discretion to offer support beyond that stated above.

Please contact us if you have further questions.